Remote Support

When customers make a decision to buy products or services, they don't just look at their features and benefits. They also consider the after-sales technical support that is available to help resolve issues that may arise in the future. A customer buying computer software, for instance, will want assurance that help is available in case the product doesn't work optimally. Customers may also need technical support during their warranty periods.

Businesses understand how important it is to address customer concerns quickly. Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote support services to skilled partners. An expert like RIT Solutions not only troubleshoots problems through remote assistance, it also helps generate leads and can help you cross-sell products and services.

We offer a diverse range of offshore remote support services to suit varied customer needs. These include services to:

- Troubleshoot internet service problems

- Resolve computer hardware problems

- Provide assistance for software problems

- Give warranty or post-warranty support

- Provide corporate helpdesk support

We can provide remote support to both your end customers as well as act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we can customize a solution to suit your specific requirements.

When you outsource remote tech support services to us, your customers can:

- Get remote IT support over the phone

- Access online support (through chats or e-mail)

- Access a self-support web site to troubleshoot issues

- Ask for service technicians to be dispatched

- Get access to Level 3 support – these calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

- Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you.

When you outsource remote support to us, we help you:

- Reduce costs without compromising on quality

- Increase revenue through cross-selling/up-selling activities

- Enhance employee productivity through our internal helpdesk function

- Increase sales – generate leads and expand contact opportunities

- Retail

- Software / IT / ITES

- Broadcasting

- Food

- Online Printing

- Healthcare

- Real Estate

When you outsource remote IT support, you can focus on building your core areas without compromising on customer service and support. In this way, you can utilize your own resources better. Outsourcing remote tech support also helps you keep your investments on infrastructure at a minimum. Adopting this strategy can help you survive in an increasingly challenging marketplace.